Pavlo Sydorenko wrote:
..(only implementation is a real sap practice)
I strongly disagree with this. First of all, even in the support organisation, there are always projects for new stuff. A new module goes in, or new functionality is required, or systems are upgraded, merged, demerged...
Second, fixing the mess left behind by implementors who are only interested that it works day 1 of go-live and days 2-... can go hangs themselves, gives valuable insight into best practice and how not to do things.
What do you learn more from - building an engine that starts up once, or maintaining, tuning and rebuilding and engine when it goes wrong?
Sadly, support is often where the poorest skilled end up. Which is a shame, because a good support person, with great problem solving abilities is worth their weight in gold.
The above is based on 24 years in the industry working in a mixture of support and implementation.