Fanie,
if you do not have adobe document services setup correctly you will not be able to generate the initial incident report. This can stop the triggering of the workflow.
You can disable the generation of the adobe form in the img - see "Disable initial report generation".
Image may be NSFW.
Clik here to view.
To check your adobe document services setup see note 944221 to check setup.
Regards,
Michael
