Hi Chidambaram Ramasamy
Possible Symptoms in SAP Business One area:
- SAP Business One doesn't start and License Server Selection screen comes up
- SAP Business One generates this error message when logging on: "Connection with license server failed"
- On License Server Selection this error occurs: "Connection to license server failed; if license server address is invalid, correct it; if TAO NT Naming Service stopped, activate it and restart License Manager"
- On startup, the TAO NT Naming Service returns this warning: "The TAO NT Naming Service on local Computer started and then stopped...";
TAO NT Naming Service is not running. To access this service, right-click the My Computer icon and choose Manage -> Services
- Connecting to License Server brings warning: "Failed to connect to License Server"
- On startup, the SAP Business One License Manager returns this warning: "The SAP Business One License Manager on local Computer started and then stopped..."
- RSP: Logging on to Remote Support Platform (RSP) brings this Error: "Agent service unavailable", RSP Agent Console cannot be accessed. Nevertheless SAP Business One RSP Agent Service is running and restarts successfully
Cause
License Manager: Dependencies of SAP Business One License Manager to the TAO NT Naming Service, in some cases Firewall settings might prevent running the TAO NT Naming Service.
RSP: Firewall might block TCP/IP and relevant port range when RSP agent is not included in the firewall policy list.
Solution
- 1. Check disabling the Firewall settings of relevant Virus scanner software / Host Intruder prevention software (e.g. McAfee)
- 2. Restart the TAO NT Naming Service & SAP Business One License Manager / Restart the SAP Business One RSP Agent Service
If the firewall is identified as the root cause, please review the firewall policy and settings.
Regards
Kennedy