Hi Ali,
In EAM log review workflow below is the behavior of Email notifications.
Additional Information - If the controller wants more information from firefighter then he can forward the workitem to firefighter using this action. The firefighter will provide details in Note tab and then return it back to the Controller. Then the controller can further process the workitem. In this scenario event triggered will be as "FORWARD WITH RETURN"
Forward - If the controller wants to forward the workitem to any of the user or to any other controller in EAM then this option could be used. To use the option tick the checkbox "Forward" in Stage level task setting. When Firefighter controller forwards the request to another controller, even Triggered is just FORWARD.
Return - When Firefighter user checks his work inbox, he can see the log report and he need to enter the comments in the Notes section and he will have only one button "RETURN", so just clicks on it. Now request goes back to controller. Here even triggered is "RETURN"
Please check if you have below notification events maintained at controller stage.
Regards,
Madhu.