Hi All,
Thank you for for your valuable reply. This issue is now resolved with the help of one of my colleague.
Solution:
He proposed that even though the task has been defined as general task there is entry missing in table HRP1217 for this task. So, in our first try we changed the task from "general task" to "general forwarding allowed" and then switched it back to "general task" and this created an entry in "HRP1217" table as shown below:
The task was already defined as a general task as below:
But I have a question here that SAP always expects a task to be "general task" when agent assignment is done via rule defined in "define rule" tab in the task definition. So, in such a case we cannot use other properties of task like "Forwarding not allowed".
So, if I have to select an agent via "defined rule" in task and I also want that this agent should not be able to forward this work item then how should I proceed?
regards,
Ayaz