Hi ,
I think that SapStartsrv.exe started with start profile of SAP instance and sapcontrol is trying to get the status of the Instance.
- Please execute the below sapcontrol command to get a status of Wily Interoscope
"sapcontrol -nr <instance no.> -function GetProcessList"
the status must be GREEN. If status is OK - If status is YELLOW or GRAY then Navigate to START or Instance profile of Instance
Thanks
Rishi Abrol